Policies

Shipping & Processing

We aim to ship quickly. Our solid colors are ready to ship, but digital prints are made to order and are printed on-demand. Most orders for solid colored fabric will be processed within 1-3 business days unless we contact you regarding a delay.

For digitally printed fabric, we will print and process orders within 5-7 business days. For orders that contain both solid fabric and digitally printed fabric, we will hold the solid fabric until the digital print is ready and we will ship together. 

Business days are Monday through Friday excluding postal holidays. Once processed, most orders will ship immediately but may take up to 1 additional business day for carrier pick-up. Shipping delays are uncommon, but may be caused by a backordered item, large order, severe weather, or other circumstance.

We ship via USPS, UPS, and FedEx. You will receive an email with a tracking number when your package has shipped.

Contacting Customer Service

We are always happy to help and we promptly respond to messages. The best way to contact us is to email info@gauzefabricstore.com. If you prefer a phone call, please send an email and include your phone number and the best time to call you.

International Orders

We accept international orders through our Etsy shop gauzefabricstore.etsy.com. 

Cut Sizes

We offer continuously cut fabric yardage in quarter yard increments. If you order multiple quantities, we will cut your fabric as one continuous piece and not multiple small pieces (unless you ask us otherwise).

1 yard of fabric is 36” (about 91 cm) long, and the width of each fabric is listed under item details - Sunny Saloo is 40 inches wide and Sunny Double Gauze is 52" wide. A quarter yard is 9" (about 22 cm) in length. 

Product Images

We take great care to provide the best possible images of our fabrics. Our photographs are taken in-house and are the intellectual property of Gauze Fabric Store. Please do not re-use Gauze Fabric Store’s images for commercial purposes without permission. But feel free to share, like, pin, etc. all you like!

Payments

Our payments are processed securely through Shopify Payments and PayPal payment gateways. Gauze Fabric Store is never in possession of its customers’ credit card information.

Sales Tax

6.85% sales tax will be applied to all Utah orders.

Returns

Due to the nature of our product, cut fabric, we do not accept returns. We are happy to provide swatches if you would like to sample our products before committing to a purchase. Please email info@gauzefabricstore.com to request a swatch.

Visiting Our Shop

We love meeting customers! But at this time we are online-only, and we do not have a physical retail space for walk-in customers.